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Business IT

IT support for the working day.

When access fails, devices misbehave or the same issue keeps returning, your team needs someone to take ownership. Solworx provides IT support for the technology your business uses every day.

Discuss IT support

The service

A clear point of contact for everyday IT.

Outsourced IT support gives your business access to technical help without having to handle every problem internally. We work with users, investigate faults and coordinate with technology suppliers where an issue crosses systems.

For small businesses without an internal IT team, that can mean looking after day-to-day support. For organisations with someone already responsible for IT, it can mean agreeing which tasks and escalations we take on.

When this can help

  • Users losing time to recurring technical problems
  • Unclear ownership of devices, accounts and supplier issues
  • New starters or leavers needing consistent access changes

What Solworx does

Practical work, clearly scoped.

  1. User support and troubleshooting

    Investigate problems with access, email, applications and workplace technology. Explain the next steps and keep the person affected informed as an issue is worked through.

  2. Device support and oversight

    Review device configuration, investigate faults and identify updates or replacement needs. Agree maintenance tasks around the systems and devices included in your support scope.

  3. Accounts and working environments

    Help with onboarding, leaving users and everyday Microsoft environment issues. Keep access changes linked to what each person needs to do.

  4. Escalation and supplier coordination

    Work through recurring problems and liaise with relevant software or technology providers when resolution depends on them. Record actions and outstanding responsibilities.

  5. Security-conscious support

    Consider permissions, device protection and software support status when resolving issues, so a quick fix does not leave unnecessary access or an avoidable security gap.

In focus

Where managed IT fits.

Managed IT services are an ongoing way of delivering IT support. Alongside responding to issues, an agreed arrangement can include device oversight, routine administration and planned maintenance. Managed IT support belongs within our IT Support service.

If you are comparing an IT support company or managed service provider, start with scope: who and what is covered, how requests are raised, who owns escalation and which preventive tasks are included. We agree those responsibilities with you before work begins.

How the work happens

Start with the systems you rely on.

  1. Understand the environment

    Talk through your users, devices, suppliers and current problems, including any existing internal IT responsibilities.

  2. Agree support ownership

    Define the systems in scope, the route for raising issues, access arrangements and how tasks are escalated.

  3. Support and review

    Resolve day-to-day issues, review recurring causes and agree practical improvements or maintenance work.

Connected capabilities

Keep organisations secure, supported and productive. See how the services fit together in our Business IT overview.

  • Microsoft 365

    For tenant administration, permissions, collaboration tools or a planned migration, explore our Microsoft 365 support.

  • Cyber Essentials Preparation & Support

    If you are working towards Cyber Essentials, preparation support can turn identified technical gaps into a practical action list.

Before you start

Questions about the service.

What is outsourced IT support?

It means an external provider takes on agreed technical support responsibilities. This might cover users and devices across your business or a defined set of tasks alongside your own IT staff. The scope should make ownership and escalation clear.

What is the difference between IT support and managed IT services?

IT support is the broader service of helping people and maintaining their technology. Managed IT services usually describe an ongoing arrangement that combines support with agreed administration, oversight and maintenance. We discuss both within the IT Support service.

Can you support Microsoft 365 as part of IT support?

Yes. Everyday Microsoft 365 issues can be included in an agreed support arrangement. Larger changes, tenant administration or migration work are scoped through our Microsoft 365 service so responsibilities and project work remain clear.

Next step

Give everyday IT a clear owner.

Tell us what your team uses, what is causing problems and how support is handled today. We will discuss a sensible scope for help.

Discuss IT support All services